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Regional Omnichannel Engagement Manager, Ballerup

Created 04/21/2021
Reference 743999743455617
Category Pharmaceuticals
Job type Full Time
Country Denmark
City Ballerup
Zip Not specified
Salary Competitive
Company Description

At LEO Pharma , we are at a pivotal point in our transformation journey to advancing medical dermatology by developing new biologics, in a mostly unexplored therapeutic area in the world today.

Every day, we seek inspiration from people living with skin diseases. We are passionate about identifying and addressing their greatest health needs, to both advance medical dermatology and help them live fulfilling lives.

Our aspirations are to create an impact through our dermatology expertise and to enhance lives of skin diseases patients. These inspirations are encapsulated in our perpetual quest for the best talent.

We are open for applications from different locations.

Job Description

Are you ready to pioneer together with us? We are looking for the Regional Omnichannel Engagement Manager for Europe+

Working at Leo:

You will be part of a collaborative and innovative community of like-minded specialists connected by mutual respect; a caring culture; and our deep-rooted commitment to advancing the progress of biologic solutions with skins diseases worldwide. Driven by dedication, ambition and agility, we apply our deep knowledge in dermatology and a focus on long-term results.

About your team:

You will join a highly motivated Commercial Excellence Europe+ team - competing with the biggest pharmaceutical brands - inspiring one another with bold new ideas, expertise and knowledge to surpass our current size and reputation. With each step of the journey, you will see the impact of your contributions as we flourish and transform into a global leader in medical dermatology.

About the Job:

As Regional Omnichannel Engagement Manager, you will be accountable for driving projects and roll-outs related to digital engagement as well as supporting the marketing teams as a subject matter expert in digital engagement.

Key Responsibilities:

  • Drive impactful execution of LEO brands MCM strategy in European markets
  • Define the roadmap and direction for digital engagement activities. Drive projects and roll-outs related to digital engagement platforms
  • Lead EU+ implementation of projects related to MCM platforms and HCP Engagement model to develop further and with high impact our remote HCP Engagement
  • Facilitate/track execution of global content in the affiliates, performance impact of such execution and ensure the feedback loop to the Global Brand teams about how to increase both execution and impact.
  • Guide brand teams, acting as a subject matter expert in digital and omnichannel engagement, in the development of content fit for execution in LEOs MCM infrastructure.
  • Ensure digital transformation and influence change management in the affiliates, being the point of reference for the MCM teams and very close to the marketing teams
  • Ensure the development of omnichannel engagement tracking and actionable insights generation both from the quantitative and qualitative perspectives, in close collaboration with the global team and CAT team
  • Manage the interactions with external support agencies when needed
  • Understand and coordinate local markets' needs for engaging MCM content according to the level of target customer impact estimated by the TCP tool
  • Collaborates with regional SFE, Business Insights and Training colleagues to understand, describe and provide solutions to challenges hindering efficient MCM execution


  • Master's degree or equivalent experience
  • Min. 3-5 years' experience with MCM in the pharmaceutical industry
  • Experience from a global organization working at a local, regional and/or global level
  • Knowledge of the digital engagement tools (Veeva, Marketing Automation, web, tracking)
  • Cross functional leadership foundation
  • Strong communicator (English language)
  • Project management skills
  • Budget & cost control and understanding of budgets in the context of business strategy and commercial targets.
Business insights:

  • Understanding of HCPs needs and preferences when engaging with the pharma industry
  • Understanding of the pharmaceutical industry and medical/marketing incl. LMR processes
  • Good understanding of MCM platforms
  • Sees the benefits of data and analytics related to activities and customers

Additional Information

Please note that we review applications and conduct interviews on an ongoing basis.