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Customer Service Specialist with Dutch, Gdańsk

Created 04/15/2021
Reference 743999742704212
Category Customer Service Representatives
Job type Full Time
Country Poland
City Gdańsk
Zip Not specified
Salary Competitive
Company Description

At LEO Pharma , we are pioneering together.

We help people with skin diseases live fulfilling lives by advancing dermatology beyond the skin.

We drive dermatology with our knowledge, collaboration and curiosity. We are at the forefront of science in developing new medicines for dermatology.

Each one of us at LEO Pharma can make a real impact in our everyday work. Together, we explore new ideas and make them happen. We do this through mutual respect and a shared sense of purpose, rooted in our caring culture and a commitment to helping others.

For us, pioneering together is about constantly improving and extending what's possible for each other, our company, and our patients.

Job Description

As part of our 2030 strategy we will establish a new Global Business Service Center in Gdansk and Order to Cash (Customer Service) will be part of it.

Are you ready to start a new adventure pioneering together with us? We are looking for Customer Service Specialist. Reporting to the Customer Service Manager, you will work in a highly dynamic environment, supporting internal stakeholders all over the world.

Key responsibilities:

  • Manage and monitor orders and manage changes until they are ready for delivery;
  • Ensure order confirmations are sent to our customers;
  • Responsible for all customer and stakeholder communication as 'one point of contact';
  • Monitor and ensure billing documents are processed and sent to our customers;
  • Handle all after sales inquiries from customers, as well as support quality in relation to recall situations or other product complaints according to the effective SOPs;
  • Strive for highest possible delivery performance with emphasis placed on distribution quality and flexibility;
  • Address, and, if necessary, drive, various ad-hoc tasks/projects related to area of responsibility and in agreement with the senior team leader;
  • Ensure that all tasks are always conducted in accordance with LEO Code of Conduct and in compliance with current GMP/GDP guideline;
  • Works independently or as part of a team to apply subject matter knowledge in the delivery of owned tasks.


About you:

  • Bachelor's degree in Supply Chain, Logistics or similar;
  • Experience in Customer Service;
  • Experience in Order to Cash in B2B would be a plus;
  • Fluent in English and Dutch both orally and in writing;
  • Positive attitude together with good communications skills and a strong customer orientation;
  • Business acumen, ability to manage ambiguity and goal oriented.

Additional Information

Please note that we review applications and conduct interviews on an ongoing basis.